Refund & Cancellation Policy

Free Plan & Trial Periods

ComserX provides a Free Plan for building and running your store. No credit card or payment information is required to start or use the Free Plan.

• • The Free Plan has no expiration date and costs nothing to maintain.
• • If an optional trial for paid features is offered, it will never automatically convert into a paid charge without your explicit consent and checkout submission.
• • Because no payment is taken for free access, refunds do not apply to free tiers or trials.

Paid Subscription Fees & Renewals

When you choose to upgrade to a paid subscription tier or purchase software add-ons:

• • Subscriptions are billed in advance on a recurring monthly or annual basis depending on your selected billing term.
• • Subscriptions renew automatically at the beginning of each billing cycle unless cancelled prior to the renewal date.
• • Once a billing cycle commences and paid software resources (such as premium themes, AI credits, or custom domain routing) are provisioned, subscription fees are non-refundable, except where required by law or as expressly stated below.

How to Cancel Your Subscription

We believe in full control and transparency. You can cancel your paid subscription at any time without needing to contact support:

• • One-Click Cancellation: Navigate to your Store Dashboard > Plan & Billing and select "Cancel Subscription".
• • Active Until Period Ends: Upon cancellation, you retain full access to all paid features and capacity until the conclusion of your current prepaid billing cycle.
• • Automatic Reversion: At the end of the billing period, your store simply reverts to the Free Plan. Your storefront and product catalog remain preserved.

Partial Billing Periods & Downgrades

We do not provide prorated or partial refunds for unused days within an active monthly or annual billing period. When you cancel or downgrade, you continue to receive the benefits of your paid plan until that prepaid period ends.

Billing Errors & Exceptional Refunds

We are committed to fair billing. If you experience an accidental duplicate charge, technical billing discrepancy, or extended software service outage, please notify us within fourteen (14) days of the transaction date.

Our billing team will investigate promptly. Verified discrepancies or unauthorized duplicate transactions will be refunded in full back to your original payment method.